Privacy Policy
Last updated: 11 October 2026
IKMela operates https://ikmela.com. This policy explains how we collect, use and share personal information when you browse our website, create an account, place an order or contact us.
Information We Collect
Depending on how you use our website, we may collect:
- Your name, email address and phone number.
- Billing and delivery addresses.
- Account details, order history and customer support messages.
- Payment status and transaction references.
- Technical information such as your IP address, browser type and website activity.
How We Use Your Information
We use your information to manage your account, process and deliver orders, provide order updates, respond to enquiries, handle returns and improve website reliability and security.
Sign In with Google
If you choose to sign in with Google, we receive basic information authorised by you, such as your name, email address, Google account identifier and, where provided, profile picture.
We use this information to create or authenticate your IKMela account. Signing in with Google does not give us access to your Google password, Gmail messages or Google Drive files.
Payments
The information required depends on your selected payment method. Payments made through a payment gateway are handled by the relevant provider under its own privacy policy.
Please do not send us your card PIN, wallet PIN, account password or one-time password (OTP).
Sharing Your Information
We share information where necessary with service providers that help operate our store, including hosting providers, delivery companies and payment providers.
For example, a delivery company may receive your name, phone number and delivery address to deliver your order. Information may also be disclosed where required by applicable law.
Cookies
Our website uses cookies and similar technologies to maintain login sessions, remember cart items and support website functionality.
You can manage cookies through your browser settings. Disabling certain cookies may affect login, cart and checkout features.
Data Retention and Security
We retain personal information for as long as needed to manage accounts, fulfil orders, resolve disputes and meet applicable recordkeeping requirements.
We take reasonable steps to protect your information. However, no online service or method of electronic storage can guarantee complete security.
Your Choices
You can update available account information through your account dashboard. You may also contact us to request access, correction or deletion of your personal information.
Some information may need to be retained for order records, unresolved disputes or applicable legal requirements. To request account or data deletion, email support@ikmela.com. We may need to verify your identity before completing your request.
Third-Party Services
External websites and services, including Google and payment providers, have their own privacy policies. Please review those policies when using their services.
Changes to This Policy
We may update this policy when our services or data practices change. The latest version will appear on this page with an updated date.
Contact Us
For privacy questions or requests, contact:
IKMela
Email: support@ikmela.com
Website: https://ikmela.com